The Influence of Service Quality Toward Customer Satisfaction of Islamic Sharia Bank

Ramdhani, Muhammad Ali and Ramdhani, Abdullah and Kurniati, Dinar Mariam (2011) The Influence of Service Quality Toward Customer Satisfaction of Islamic Sharia Bank. Australian Journal of Basic and Applied Sciences, 5 (9). pp. 1099-1104. ISSN 1991-8178

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Abstract

The aim of this study is to know the effect on service quality Islamic banking services business in Indonesia and its impact on customer satisfaction. The results showed that the model is built based on theoretical studies that have met the criteria for conformity with the value of RMSEA and GFI .951 .035. The Factors consists of compliance, assurance, reliability, tangible, empathy, and responsiveness, with a result of 80.10% to customer satisfaction, which consists of availability of service, responsiveness, professionalism, the speed of transaction and completeness.

Item Type: Article
Subjects: Econmics
Divisions: Fakultas Sains dan Teknologi > Program Studi Teknik Informatika
Depositing User: Muhammad Ali Ramdhani
Date Deposited: 09 Jan 2018 03:28
Last Modified: 09 Jan 2018 03:38
URI: http://digilib.uinsgd.ac.id/id/eprint/5133

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