Nasrullah, Nasrullah (2026) Perlindungan hukum bagi penumpang jasa transportasi laut speedboat antar kota antar provinsi dihubungkan dengan undang-undang nomor 8 tahun 1999 tentang perlindungan konsumen di Provinsi Riau. Masters thesis, UIN Sunan Gunung Djati Bandung.
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Abstract
INDONESIA : Penelitian ini dilatarbelakangi oleh masih terjadinya kecelakaan pada transportasi laut speedboat antar kota antar provinsi yang mengakibatkan kerugian bagi penumpang sebagai konsumen jasa transportasi. Permasalahan ini terjadi karena masih ditemukan berbagai pelanggaran, seperti kelebihan kapasitas penumpang (overcapacity), kurang optimalnya penerapan standar keselamatan, minimnya informasi kepada penumpang, serta belum maksimalnya tanggung jawab pelaku usaha dalam memberikan perlindungan dan kompensasi kepada korban kecelakaan. Akibatnya, penumpang mengalami kerugian tanpa memperoleh penyelesaian yang memadai. Kondisi tersebut menunjukkan bahwa hak-hak konsumen sebagaimana diatur dalam Pasal 4 UUPK belum sepenuhnya terpenuhi. karena masih terjadinya kecelakaan speedboat yang menimbulkan korban jiwa dan kerugian harta benda. Penelitian ini bertujuan Untuk menganalisis bentuk perlindungan hukum bagi penumpang jasa transportasi laut speedboat antar kota antar provinsi dihubungkan dengan UU No 8 Tahun 1999 Tentang Perlindungan Konsumen di Provinsi Riau, implementasi perlindungan konsumen dalam praktik transportasi laut speedboat, konsep penyelenggaraan jasa transportasi laut speedboat antar kota antar provinsi yang dapat mewujudkan perlindungan hukum bagi konsumen, serta upaya hukum yang dapat dilakukan oleh penumpang apabila pelaku usaha jasa transportasi speedboat antar kota antar provinsi tidak melaksanakan tanggung jawab hukumnya. Kerangka pemikiran penelitian ini didasarkan pada teori negara hukum sebagai grand theory, teori kepastian hukum sebagai middle theory, dan teori perlindungan hukum sebagai applied theory. Penelitian ini menggunakan pendekatan yuridis empiris, metode penelitian yang digunakan adalah deskriptif analitis dengan menganalisis mengenai fakta-fakta dan data-data mengenai perlindungan hukum bagi penumpang jasa transportasi laut speedboat antar kota antar provinsi dihubungkan dengan Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen, adapun jenis penelitian ini menggunakan jenis data kualitatif. Hasil penelitian menunjukkan bahwa Perlindungan hukum bagi penumpang jasa transportasi laut speedboat antar kota antar provinsi berdasarkan UUPK belum terlaksana secara optimal, karena belum terpenuhinya hak-hak konsumen, seperti jaminan keselamatan, fasilitas yang memadai, dan informasi yang jelas. Perlindungan hukum dilakukan melalui upaya preventif dan represif, sedangkan tanggung jawab pelaku usaha diatur dalam Pasal 19 UUPK yang mewajibkan pemberian ganti rugi atas kerugian konsumen. Namun, pada pelaksanaannya belum optimal karena rendahnya pemahaman konsumen mengenai hak dan kewajiban sehingga banyak yang tidak mengajukan pengaduan. Implementasi perlindungan konsumen dilakukan melalui pemenuhan standar keselamatan, penyampaian informasi yang jelas, dan pemberian ganti rugi. Adapun pada praktiknya, pelaksanaannya masih menghadapi hambatan berupa rendahnya kesadaran hukum pelaku usaha dan konsumen, belum optimalnya penyampaian informasi, pengaduan dan penyelesaian sengketa belum efektif, kesulitan pemberian ganti rugi, dan keterbatasan sarana serta prasarana keselamatan pelayaran. ENGLISH : This research is motivated by the continuing occurrence of accidents involving intercity and interprovincial speedboat transportation, resulting in losses for passengers as consumers of transportation services. These problems arise due to various violations, including passenger overcapacity, the inadequate implementation of safety standards, the lack of information provided to passengers, and the failure of business operators to fully assume responsibility for providing legal protection and compensation to accident victims. Consequently, passengers suffer losses without receiving adequate remedies. This condition indicates that consumer rights, as stipulated in Article 4 of the Consumer Protection law, have not been fully fulfilled, as evidenced by the continued occurrence of speedboat accidents causing fatalities and property losses. This study aims to analyze the forms of legal protection afforded to passengers of intercity and interprovincial speedboat maritime transportation services in relation to Law Number 8 of 1999 concerning Consumer Protection in Riau Province, the implementation of consumer protection in the practice of speedboat maritime transportation, the concept of organizing intercity and interprovincial speedboat maritime transportation services that can realize legal protection for consumers, and the legal remedies that may be pursued by passengers if intercity and interprovincial speedboat transportation service providers fail to fulfill their legal responsibilities. The theoretical framework of this research is based on the Theory of the Rule of Law as the grand theory, the Theory of Legal Certainty as the middle-range theory, and the Theory of Legal Protection as the applied theory. This research employs an empirical juridical approach using a descriptive-analytical research method by analyzing facts and data concerning the legal protection of passengers using intercity and interprovincial speedboat transportation services in relation to Law Number 8 of 1999 concerning Consumer Protection. The research utilizes qualitative data. The findings indicate that legal protection for passengers of intercity and interprovincial speedboat transportation services under the Consumer Protection Law has not been implemented optimally due to the failure to fully guarantee consumer rights, including safety assurances, adequate facilities, and clear information. Legal protection is provided through both preventive and repressive measures, while the liability of business operators is governed by Article 19 of the Consumer Protection Law, which obliges them to provide compensation for consumer losses. However, its implementation remains ineffective because of consumers' limited understanding of their rights and obligations, resulting in many victims failing to submit complaints. Consumer protection is implemented through compliance with safety standards, the provision of clear information, and compensation for losses. In practice, however, its implementation continues to face several obstacles, including the low level of legal awareness among business operators and consumers, inadequate dissemination of information, ineffective complaint and dispute resolution mechanisms, difficulties in providing compensation, and limited safety facilities and infrastructure for maritime transportation.
| Item Type: | Thesis (Masters) |
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| Uncontrolled Keywords: | perlindungan hukum; penumpang; transportasi laut; perlindungan konsumen; |
| Subjects: | Law Law > General Publications of Law |
| Divisions: | Pascasarjana Program Magister > Program Studi Ilmu Hukum |
| Depositing User: | NASRULLAH NASRULLAH |
| Date Deposited: | 15 Oct 2026 04:38 |
| Last Modified: | 15 Oct 2026 04:38 |
| URI: | https://digilib.uinsgd.ac.id/id/eprint/144166 |
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