Nurmawan, Nurmawan and Yusuf, Dzuldha and Ega, Ratnasari and Fauzi, Elgan Rachmat and Ghina, Mardhiyyah N.A (2021) Budaya birokrasi pemerintah dalam pelayanan publik. BUDAYA BIROKRASI PEMERINTAH DALAM PELAYANAN PUBLIK, 2 (4). pp. 1253-1259. ISSN 2722-9467
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Abstract
This research is motivated by various problems related to the Quality of Administrative Services in the Majalengka Kulon Village Office, Majalengka District, Majalengka Regency. The problem of this research is the limited competence of human resources, which is caused by the culture of the government bureaucracy that has not supported performance so that services are not optimal. The research method used is descriptive qualitative. Data collection techniques used: observation, interviews and literature study. The results showed that the quality of administrative services in Majalengka Kulon Village, Majalengka District, Majalengka Regency was quite good because the results of the study showed that the five aspects had continuously formed a system that complemented each other. So that the service has a good impact in an agency that has superior performance even though there are still obstacles that are less effective.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Bureaucratic Culture; Service Quality; Public Administration |
| Subjects: | Social Process > Leadership |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Sosiologi |
| Depositing User: | Nurmawan Nurmawan |
| Date Deposited: | 27 Oct 2026 06:36 |
| Last Modified: | 27 Oct 2026 06:36 |
| URI: | https://digilib.uinsgd.ac.id/id/eprint/144675 |
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