Communication of the nonpermanent registration policy through e-Punten

Engkus, Engkus (2021) Communication of the nonpermanent registration policy through e-Punten. Jurnal Penelitian Komunikasi, 24 (2). pp. 191-206. ISSN 2460-0172

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Abstract

This study aimed to determine and describe the communication of Non-Permanent Population Registration policies through E-Punten at the Population and Civil Registration Office of Bandung City. The main problem of this research is that communication among institutions is not yet optimal, which results in a weak understanding of the immigrant community; hence their response is subsided about the importance of having a Temporary Residence Certificate. The research method used was a qualitative descriptive with data collection techniques: observation, interview, and documentation study. The study results revealed that E-Punten policy communication had not achieved maximum results since communication between institutions was not optimal in implementing E-Punten policies at the executive level. However, this research novelty is that policy communication encourages implementation with a humanist approach and requires innovations on socialization in various spaces, including public service advertisements and media platforms.

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