Inovasi layanan pembuatan Surat Keterangan Catatan Kepolisian (SKCK) berbasis online di Kepolisian Resor Kabupaten Sukabumi

Paris, Rajim (2022) Inovasi layanan pembuatan Surat Keterangan Catatan Kepolisian (SKCK) berbasis online di Kepolisian Resor Kabupaten Sukabumi. Journal of Law, Administration, and Social Science, 2 No 2 (16). pp. 100-115. ISSN 2809-2295

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Abstract

SKCK Online is an innovation carried out by the National Police Headquarters to be implemented in the police environment with the aim of making it easier to provide services to the community. However, based on the data obtained, the public's interest in SKCK Online at Polrestabes Sukabumi is still very small. This study aims to determine innovation and analyze the factors that hinder the implementation of innovation. This research is a qualitative descriptive study with interview and observation techniques. This research is analyzed by looking at the components of the SOP which include: service requirements, mechanisms, procedures, completion time, service fees, service products, handling complaints and suggestions, infrastructure, implementing competence, number of implementers, service guarantees. The results of the study indicate that there is no conformity between the old service mechanisms and procedures, the competence of the implementers, and the number of implementers. And the inhibiting factors for the implementation of innovation are still influenced by excessive dependence on high performance, available technology, but are constrained by culture or organization, lack of rewards or incentives, inability to face risk and change, limited budget and planning and is influenced by external factors, namely public views. The suggestions given are: make a division of tasks and tasks at the SKCK Service Center so that there is no impression of "side work" due to an unclear division of labor, it is necessary to recruit employees, change the print out display of online registration evidence by giving dates, provide special training to all officers SKCK Online implementers, giving gifts to SKCK Online implementing officers, making special counters for SKCK Online users, working with Dispendukcapil, continuing to socialize SKCK Online.

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