Raihana S, Anissa Azzahra (2023) Optimalisasi kualitas pelayanan UPTD (Unit Pelaksana Teknis Daerah) Puskesmas Tambelang pada masyarakat Tambelang Kabupaten Bekasi. DISTINGSI: JOURNAL OF DIGITAL SOCIETY, 1 (10). pp. 1-10. ISSN 2964-4550 (Submitted)
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Abstract
ENGLISH : The quality of public services is a dynamic condition in which an assessment in terms of quality is determined when the provision of public services is related to product services, people, and environmental processes. Problems at the Tambelang Health Center are related to optimizing service quality which is less than optimal in terms of completeness of examination, comfort and cleanliness of the waiting room and minimal information availability. Descriptive method is the method used in this research using a qualitative approach. Data collection techniques are by observing, interviewing and studying documentation. The results of this study indicate that along with the evaluation, the quality of service at the Tambelang Health Center is getting better as evidenced by the dimensions of tangibles, reliability, responsiveness, assurance, and empathy. These five dimensions result in better service quality at the Tambelang Health Center. INDONESIA : Kualitas pelayanan publik adalah suatu kondisi dinamis dimana penilaian dari segi kualitasnya ditentukan ketika pemberian pelayanan publik yang berkaitan dengan jasa produk, manusia, serta proses lingkungan. Permasalahan di Puskesmas Tambelang yaitu terkait dengan optimalisasi kualitas pelayanan yang kurang optimal dari segi kelengkapan pemeriksaan, kenyamanan dan kebersihan ruang tunggu serta ketersediaan informasi yang minim. Metode deskriptif adalah metode yang digunakan dalam Penelitian ini dengan menggunakan pendekatan kualitatif. Teknik pengumpulan data yaitu dengan melakukan observasi, wawancara serta studi dokumentasi. Hasil penelitian ini menunjukan bahwa seiring dengan dilakukannya evaluasi menjadikan kualitas pelayanan di puskesmas tambelang menjadi lebih baik yang di buktikan dari dimensi tangibles, reliability, responsiveness, assurance, dan empathy. Dari kelima dimensi tersebut menghasilkan kualitas layanan yang lebih baik di Puskesmas Tambelang.
| Item Type: | Article |
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| Uncontrolled Keywords: | Optimization; Excelent Service; Tambelang Public Health Center Optimalisasi; Pelayanan Prima; Puskesmas Tambelang |
| Subjects: | Administration of The Physical Plant Administration of Economy > Administration of Communications Administration of Economy > Administration of Commerce Administration of Economy > Administration of Financial Institutions |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik |
| Depositing User: | Anissa Azzahrah Raihana Sarman |
| Date Deposited: | 01 Mar 2023 06:18 |
| Last Modified: | 01 Mar 2023 06:18 |
| URI: | https://digilib.uinsgd.ac.id/id/eprint/64933 |
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