Analisis Efektivitas Pelayanan Pemberian Izin Mendirikan Bangunan (IMB) di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Bandung

Purwanto, Wanda Agung (2017) Analisis Efektivitas Pelayanan Pemberian Izin Mendirikan Bangunan (IMB) di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Bandung. Sarjana thesis, UIN Sunan Gunung Djati Bandung.

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Abstract

The background of the problems of this research is the less effective services provided by the government apparatus to the public in the management of building permit at Integrated Permit Service Office Satu Pintu Bandung Regency, where there is still a convoluted service, unclear procedures and difficult to be understood by the public, and the lack of awareness of the employees of their duties and responsibilities as the state and public servants to provide a fair and equitable service to the public. This research uses descriptive method with qualitative approach. Data collection techniques are observation, direct interview with respondent and evaluation report, archives, documentation and library research. The theory used is Indrawijaya’s Effectiveness (1989: 176-177) and the Theory of Service by Zeithaml in Hardiansyah (2011: 46). This research was conducted in the Directorate of Investment and Integrated Service Satu Pintu of Bandung Regency. This study also involves employees in the relevant environment to complete the required data. The results of this research found for services provided by the government apparatus to the public cannot be said good yet, proved to be still obstacles faced by the government apparatus in the provision of services in the form of lack facilities and infrastructure and in the process of managment of building permit is still very long according to soup it is said that the publishing process only takes 14 (fourteen days), and the operational cost is still not sufficient.

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