Implementasi pembayaran Pajak Kendaraan Bermotor di Jawa Barat melalui aplikasi Sambara dihubungkan dengan Undang-Undang nomor 25 tahun 2009 tentang Pelayanan Publik

Zulfiani, Yayang Nuraini (2023) Implementasi pembayaran Pajak Kendaraan Bermotor di Jawa Barat melalui aplikasi Sambara dihubungkan dengan Undang-Undang nomor 25 tahun 2009 tentang Pelayanan Publik. Masters thesis, UIN Sunan Gunung Djati Bandung.

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Abstract

The background of this research is the payment of motorized vehicle tax in West Java through the Sambara application where there are obstacles in implementing regulations that are not disseminated and there are no implementing regulations that regulate online tax collection, socialization problems faced by Sambara brainware, problematic Sambara software and hardware readiness supporting Sambara, the Government's negligence in carrying out its obligations and not resolving these problems is inconsistent with Law Number 25 of 2009 concerning Public Services and Law Number 23 of 2014 concerning Regional Government. The purpose of this study is to analyze the implementation of motor vehicle tax payments in West Java through the Sambara application in terms of Law Number 25 of 2009 concerning Public Services and to analyze efforts to strengthen the law on motor vehicle tax payments in West Java through the Sambara application to realize article 15 public service law The method used in the research on the Implementation of Motor Vehicle Tax Payments in West Java through the Sambara Application Linked to Law Number 25 of 2009 concerning Public Services is normative research. The data collected in the study of the Implementation of Motorized Vehicle Tax Payments in West Java through the Sambara Application is linked to Law Number 25 of 2009 concerning Public Services in the form of primary data and secondary data, then the data collection method used by the author is through library research, interviews , surveys and data analysis used, namely by analyzing data qualitatively by analyzing legal materials as well as data from interviews and surveys that have been collected and then process them systematically. The theory used to analyze the implementation of motorized vehicle tax payments in West Java through the Sambara application is reviewed based on Law Number 25 of 2009 concerning Public Services is the Theory of the Unitary State as the Grand Theory, Theory of Regional Autonomy which includes Taxes in it as the middle theory and Service theory Public New Public Service which has become applied theory. The results of this study can find several conclusions that the West Java Provincial Government has committed negligence in public services and needs to carry out legal strengthening or legal reforms that regulate Sambara techniques or online tax collection, increase the capacity of Sambara Brainware, in collaboration with private partners and researchers within the scope of Nationally and internationally in order to carry out the obligation to provide good public services in terms of Software and Hardware.

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