The speech acts of complaint of netizen comments on X @PopBase account towards Selena Gomez's statements in relation to the Palestine-Israel issue

Dewi, Putri Purnama (2024) The speech acts of complaint of netizen comments on X @PopBase account towards Selena Gomez's statements in relation to the Palestine-Israel issue. Sarjana thesis, UIN Sunan Gunung Djati Bandung.

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Abstract

The speech act of complaint is a communicative act in which the speaker expresses dissatisfaction or annoyance to a person, situation, or object about a perceived offense or problem. This speech act can be found in various media, including on social media as a form of expressing complaints about the actions taken by an influencer. Hence, this study aimed to analyse the types of strategies and functions of speech acts of complaint of netizen comments on X @PopBase Account towards Selena Gomez's statement in relation to the Palestinian-Israeli issue. This research used a qualitative method with a descriptive approach and the theories used were from Trosborg (1995) and Boxer (1993). From 43 data analysed, the findings showed that the most used type of strategy of the speech acts of complaint was direct accusation used by the netizens commenting directly to accuse Selena Gomez’s statement were 9 data, explicit blame (action) were 7 data, explicit blame (person) were 7 data, indirect accusation were 6 data, annoyance were 5 data, modified blame were 5 data, and hinting was the least used type because the netizens gave their comments using hints or codes were 4 data, but there was no strategy found in the form of ill consequences on @PopBase comments. Meanwhile, emotional release was the most used type of function of the speech acts of the complaint as the netizens expressed their emotions over Selena Gomez’s statement were 22 data, expressing dissatisfaction were 17 data, and seeking empathy and understanding was the least used type the netizens had to share their grievances and mutual understanding, especially among people who had shared similar experiences as not many netizens had the same experience with this issue were 4 data.

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